Let's Talk About Google Duplex!

Published on May 10, 2018
Google Assistant making real phone calls?! Artificial intelligence is taking crazy steps forward. How far will it go?
Talking AI with Neil Degrasse Tyson: us-tv.org/tv/video-y9U10qdDQqk.html
Google Duplex blog post: ai.googleblog.com/2018/05/duplex-ai-system-for-natural-conversation.html
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  • Google duplex is very amazing and helpful but are people ready for it ?

  • I think it took the eco from the background to make it more human less like a machine.

  • Great for introverts like me.

  • I honestly think this is so much better than the samsung or apple version. I'm still a apple fan

  • The way Google Assistant on my Samsung Galaxy S8 functions is quite poor. I don't believe we're close to see Google Duplex really providing the kind of service we've seen on this video on a daily basis in the foreseeable future. Here are a few examples of how disappointing Google Assistant is: "When did I leave home today?" is responded by "Here's what I found on the web", as well as "What's my most used app?" and "What's the price of the new Pixel 3?".

  • I'm willing to go all the way with these voice assistants ( ͡° ͜ʖ ͡°)

  • Google AI is super cool i wish they could level up with phone design to fit the advance software in the devices.

  • ok i think one way is to let the person know in the middle of the conversation so at that point you are sure he is not just going to cut it like it would probably happen in the beginning of the call

  • Scary

  • "Hit me up Elon Musk" Has an interview with Mr. Musk a couple of months later :P

  • sorry im late but google is skynet.

  • One day, Google can controls and even rules the world..Not saying they will, but they can..

  • I Love google duplex it can be quite irritating repeating myself when talk through the phone google duplex can help me and is so cool.

  • The machines are taking over...

  • Can we just stop at the ai calling thing that is enough

  • Technology seems to keep making it so we have to talk to people less and less

  • That natural pauses and “uhhh”s make it scary real

  • I have a Galaxy note 8 I love my phone. But, hate the time frame for me to get OS updates like the Android Pie. I've always felt with the freedom from Android being so close to linux it would eventually be above apple. Just need two things dependability and a solid flow.

  • It could just say, hey I'm google assistant... and then go thru the conversation

  • Every intro, the subtitle is different Ukbhd Kimbhd Kipbhd etc

  • I think - IF google has to let someone know they should mention this as the call closes. "Thank you for using google assistant - Powered by google!"

  • google duplex is already available on chrome://flags

  • It's awesome! Tho I think it would be much better if at the start of the call the other person is aware that it's speaking to an AI ... Just cause there are some people who will be totally against this idea and this maybe slow it down!.. Personally seriously excited for it😍💯

  • makes me get a pixel and shift from iphone

  • I just got updated to this on my j5 im- 😢 it's so great

  • Holy shit, creepy and amazing to see how far AI has made it. I say, as long as it is UNDER CONTROL and not capable of overriding a human's command, it is ok. But if it will be capable of self thinking nod especially saying "No" to an order from a human such as "Shut down", that's when AI and robots will become dangerous to humanity.

  • this could be used by cold callers and con men trying to rip people off especially a bit further down the line when the tech gets upgraded it could get the initial hook then pass it over to a real person to reel the person in. the robo wolf of wall street

  • I think the assistant symbol should be come up on Android running above 4.4or it should end with thank you for this appointment. Google voice typing

  • Terminator 6 the reality

  • This is wrong... If it's gonna be a robot.. then it should say "hello I'm Google assistant"

  • you are the best😃

  • I like it

  • I like it

  • Can you hear the call

  • When the gen ai calls to speak with a human...gen ai can have a special caller ID like "gai + identifier" so the receiving human can be made aware before answering the call.

  • At least the ai won’t be condescending and unreasonable Carry on !

  • Next is what? Terminator? 😂😂

  • As soon as this is released, I'm never going back to Apple. ever.

  • AI agents that mimic humans without disclosing that it is an agent is unethical. Still super cool tech though. And it isn't AI vs. machine learning. AI is what you get out of machine learning predictions.

  • *R O B O C A L L*

  • Boss "Ok Google, terminate the entire customer service team. We won't be needing them any more" Google: The clients have been terminated. Boss "NO Google! What have you done, I meant terminate their contracts" Google: Muh hahahahahaa

  • Ok Google, troll Jane Doe for me.

  • Wow light yagami is here

  • The movie Her is becoming more real with time

  • the reality of terminator

  • A solution for this would be to wait for Google (or any of them really) to be known that soon the phones and digital assistants are capable of making a call and an appointment or whatever and it could start with a line like 'Hi, i'm Google Assistant calling for John Hancock and would like to make a reservation' when people are ready for that, until then keep it as it is and keep upgrading it. And there's nothing scary about it, there's a bunch of kill switches i presume.

  • 9:45 -- "Thats a weird question"

  • thats bc apple doesnt have as many developers for stuff like this as we'd like to think . . . sucks but yea ... go google !

  • It's way too freaky

  • The future's gonna be fantastic for socially anxious people

  • I love the duplex thing. And i think it doesnt care if somebody knows on forehand, they talk to a computer. If they dont know, why would they care? Its irrelevant. Just do your job. Somebody/something is trying to make an appoitment. Do you job, and hang the phone. Who cares.

  • The scary (and exciting) part isn't that you might be speaking to a chatbot, it's when your chatbot starts having phone conversations with other people's chatbots. The girls at the salon and the restaurant had better start looking for new jobs. Progress won't be stopped. Don't complain, re-train.

  • It tells you it's a robot.

  • Great information. Thanks!Since when is it unethical or creepy for AI to make appointments or reservations without making the other party aware? People need to get over themselves... SMH.

  • "Google Duplex, run my business and then deposit the revenue in my bank account." Mmmm, I can get used to that.

  • I think it should say that you are talking to an ai assistant

  • If this can manage language detection and adapt, I am sooooo for it. I live in Thailand, and although i speak decently enough to not get fish sauce added to my food, there is absolutely no freaking way I can make phone calls.

  • imagine google assistant banging siri from behin and siri goes *Mm-Hmm*

  • This is all great, but the one problem I see with the AI voice, is the “ummm”... ....that is not proper English, nor should anyone include or adapt these “bridge words” into the English language. It is unnecessary & an unintelligent way of speaking.

  • Tired of Google harvesting user data to push ads and what not. Only convenience for us, but whole model is not better than Facebook for which they got bashed rightfully, then why not Google?

  • 8:01 sounds like he says: "Hey Google, do I need to jack it tomorrow?"

  • in the end the AI will call an other AI, so they could make a protocol from beginning just for booking without the effort to mimic something. but it's cool anyways......jajjjjj it is

  • If you don't want to call for a haircut to talk to an actual human and use this system u are a piece of shit. Make a god damn phone call you self important fuck. The tech is impressive and could be used in other ways then allowing this shit ''uber''(most people that use uber are entitled fucks) generation to avoid even more human contact.

  • What if the other end is managed by some other AI ? Google Assistant calling to make an appointment for haircut on monday 10 to 12 Google Assistant: Hey ! Umm i would like to make an appointment for a haircut on monday between 10am to 12 noon Alexa on the other side Alexa: Umm, let me check. The closet i have is a 2 o clock Google: do you have anything between 10am and 12 noon Alexa: what service does she need ? Google: Just a haircut for now Alexa: i think i have a 10 o clock available Google: that's great. Near future conversations between two AI

  • What is the title of the intro track?

  • I like how he says "if I was working in service"; the point is : if this works as well as we think it will, No one will ever have a job answering phones for data entry ever again.

  • this channel will be way more bigger in the future...

  • What if google added an answering feature !! You could end up with two bots arguing !! Lol

  • I don't see why people should know if they talk to a human or ai. You don't need to know the gender, wealth, nationality of the person who calls you - so you don't need to know if its a real or a artificial intelligence. It's about the content of the conversation, not weather its a conversation between 2 humans, 1human 1ai, or 2ai's.

  • Lord Willin as the intro, Sooooooth fam

  • Imagine IT supporters get replaced by Google Assistant with this duplex stuff and all information google has... o.O

  • duplex

  • 8:30 well my question is how lazy can humans get to not do they're work themselves?

  • theres a very fine line between usefulness and taking away daily life...i hope we dont go too far

  • Google dublex. I want you to bully that fucking bully in my school. And then google dublex I want you to call his mom and tell her what a bad son she has.. lol

  • I see it: Psychologist will be replaced by google dubplex. I can easily imagine that, because also in that area, it will have way more knowlegde and way better methodes over time than it would be possible for a human. I think.

    • It could instantly diagnose and choose the correct treatment, but a depressed person needs human contact. Same with every person with a mental illness. A machine won't ever replace that.

  • I have *really* bad anxiety -- when I have to call people, I tend to stammer a lot, and sometimes I forget what I was even going to say -- so I'm all about the idea of Google Assistant scheduling appointments and making reservations for me. HOWEVER, a) I think that it should definitely let the person know on the front end: "Hello, this is Google Assistant calling on behalf of [Name]" or what have you. I'm fine with talking to a robot, as long as I KNOW that I am. Also, b) employees should be informed by their management that Google Assistant is A Thing, and should be expected to interact with it appropriately if and when a customer uses it to make a phone call for them. So that's my two cents. :)

  • there should be a limit though...it needs to be pre-programmed and not designed to self-learn as that will lead to ai that we wont be able to control.


  • I don't think they will keep a human to receive a call either. LOL Assistants everywhere!!!

  • Detroit: Become Human

  • The guy that predicted an A.I. that's gonna pass the turing test - he was damn right.

  • I don't know that my biggest concern is service workers so much as it is the possibility of that tech being used in scams and whether Google has any actual responsibility for that aspect. I get scam calls now from robots and they're really easy to ignore because it doesn't sound real to native speakers but lots of people are already taken advantage of

  • I don't really see a valid defence towards not implementing something like Google Duplex. All it is doing is making a very simple call to make an appointment or find quick information. There is no difference in you or a robot making the call. It saves your time, and as some people have said in the comments, some people don't know how to communicate properly over the phone so it makes it easier for the buisness as well (they don't have to deal with difficult customers). Also since when did we have morals dictating that people must know if they are talking to a robot or not. Idk I just don't get the concern. Plus as Marques said, the fact that you don't know makes the coversation seamless. I guess the only compromise would be to create partnerships with buisnesses so that google assistant can only call places who have agreed to it.

  • The future is now

  • dindu nuffin

  • Think about all prank calls you can make with this

  • Nice shirt 😁 📘

  • Sometimes it seems like people look only at the bad side of AI advancements. But I probably make the same mistake by looking only at the bright side.

  • So is this a real test, or it's just a demonstration like cinematics to videogames?

  • Is it creepy or is it you just feel dumb and now u feel awkward

  • You saying "hey google" activated my google assistant for some odd reason.

  • Check out Superintelligence by Nick Bostrom. Awesome video. Thanks.

  • You are very smart and I love how very well spoken you are.

  • Killer Eh? I See Marques

  • whats next

  • Detroit become human

  • Somebody please stop google

  • Is it just English

  • Duplex is going to be sold to companies so that they can make call centers obsolete. You will get cold calls from AI.