Developer Update | Popular Community Topics | Overwatch

Published on Jan 26, 2018
We’re listening to your feedback!
ESRB Rating: TEEN with Blood, Use of Tobacco, Violence.
Join game director Jeff Kaplan as he covers popular community topics including progress on minimizing toxicity and insight to Overwatch’s hero balancing philosophy.
0:26 - Progress on toxicity
1:35 - Player warning’s effects on Competitive Play
3:05 - Hero balancing process
5:39 - Upcoming balance changes to Mercy
7:12 - Upcoming balance changes to Junkrat
7:57 - Current thoughts on Hanzo
9:11 - Update on Mei
10:57 - Thoughts on Symmetra
13:06 - Jeff thanks the community
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  • Jeff I’m begging you, please read this. In this video you said that if you toned her down too much you would bring her back... It’s been nearly a year later, recently you nerfed her healing by 17% It went from 60 healing per second to 50... On paper this doesn’t seem like a huge change.. I wasn’t too upset. I’ve been playing Mercy for a long time now, and to be completely honest. I didn’t even know she was nerfed at the time I got on. But after playing a few matches I noticed that it was hard to help my team... the when I looked it up I found out.. please allow me to explain why this change seems a little bit troublesome.. Mercy is all about healing. It’s in her backstory and her play style. No one picks/picked mercy for her damage. They picked her because she was an effective healer for the team. And I understand she takes a lot of the spot light from other healers, but notice that mercy is the only hero who is a support and doesn’t do significant damage, and none of her abilities (aside from damage boost) have anything to do with affecting enemies or dealing damage. Lucio, Ana, Brig, and Moira all deal a significant amount of damage... plus Ana can sleep people, Lucio can boop, Brig is mostly DPS to be honest, and Moira has her damage bean and ball that lock on. Jeff.. look around and the comments and such around this community. You promised us that you listen to our opinions.. well I cans ay with certainty over 50% of people agree with this one sentence (I’m hearing it EVERYWHERE): Mercy isn’t fun to play anymore. And I get she’s picked often, but it doesn’t mean she’s fun, easy, or at all enjoyable.. Jeff there really does need to be a change.. maybe just with the healing per second (I won’t be picky). Mercy is a wonderful character, but the only reason I play her is because I feel a sense of loyalty to her as a character after maiming she for so long.. it breaks my heart to see her in this state. This character is based around healing, and helping the team by mostly healing. She doesn’t do much damage. But as of now, any other healer can out heal her in a game, and do more damage. As a mercy it’s hard to hold your own against 80% or the other characters.. but as another healer you have a better chance. It almost feels like you’re trying to get us to stop playing her. And I understand that you want to “balance the heroes” and such. But balancing is not seeing which ones are played more. People will pick heroes who they believe appeal to their play style. And sure, you need to even put the pros and cons of every character as if to make them fair, that way each character is appealing. But despite her being picked so much, mercy is no longer appealing... im sorry Jeff.. and he rest of the team too... I love mercy and much as the next Mercy Main, but this nerfing is so intense. It’s relentless. It hasn’t stopped... and not once between it has she been buffed, no matter how much people have pleaded and begged. I don’t need her old ult back, I just want a healer based character who can’t deal damage, to excel and her job... she’s got nothing else going for her besides Rez.. And even though Rez is kind of op.. after you put that timer on it, it’s made Mercy a huge target.. I understand that’s the point, but I don’t even use Rez anymore because of it. I’ve done research and heard a lot of people’s opinions, most Mercy mains say they could go without her Rez. And it’s because it’s too risky. Every time I go to Rez my team mate (I’m serious) 9/10 times I die before Rez is complete and my team is stuck without a healer until I get back. Lots of people are saying mercy is officially unplayable as of August 2018... It really breaks my heart. But I think I’m only gonna play her in Custom games Chill No Kill... I’d rather switch to a DPS. Which makes me sad, I really do feel a sense of loyalty to being mercy. And I wonder if other Mercy mains feel the same, because most of us have had the same opinion.. I’m glad other healers are stepping up. But mercy was a original character. Imagine Overwatch with no mercy, not in competitive, not in Arcade, and not in Quickplay.. anymore nerds and she will be officially replaced by her fellow supports.. I’m not saying it’s bad other healers get some attention, but I still want mercy to be an option to pick, you work so hard to balance characters.. but you fail to realize mercy isn’t balanced.. she has nothing too special anymore.. sure damage boost I guess.. but she’s a doctor, and earned a reputation as a respected healer.. it’s her main purpose and she can’t manage to do it anymore.. that’s a sign that a change is necessary, after all this time Jeff please listen to us..

  • Oh boy, I wonder how people think about this post now

  • September 19th, 2017: “Valkyrie, her new Ultimate, gives her the opportunity for big game-making plays and opens a number of new options for her.” This quote seemed to be further reinforced in the developer comments of the November 16th patch: “We feel that Mercy’s recent rework has been successful, but her Resurrect ability still feels too strong and frustrating to play against. Now that it has a cast time, enemies are more able to counter the ability. However, Resurrect will cast instantly when Valkyrie is active. This should make her feel powerful when she transforms on the battlefield.” According to these developer notes, the balancing team seemed interested in at least keeping a little bit of playmaking capacity in Valkyrie. Haha, nope. January 30th, 2018: Valkyrie no longer provides a charge of Resurrect upon activation. Valkyrie no longer removes Resurrect’s cast time. Valkyrie’s duration reduced by 15 seconds. Speed increase from Guardian Angel while in Valkyrie decreased by 50%. Developer comments: “Mercy’s recent Resurrect changes have helped in allowing enemies to have more counter play in dealing with her, but she was able to use Resurrect through Valkyrie enough to largely mitigate the impact of the previous changes. Additionally, we’re toning back the amount of mobility Valkyrie provides through Guardian Angel and reducing its duration to overall reduce the power of this ability.” So… When you say she was mitigating the impact of the previous changes, do you mean that Mercy players were still making plays with her? You know, the thing you supposedly wanted Valkyrie to be capable of? And now you’re removing it.

  • cool video thanks

  • Stick to policing Overwatch, not the whole internet.

  • Creepy af. Glad I don't play no more

  • >Blizzard 2003 Let's make games >Blizzard 2018 We are gestapo now, accept our terms or get ban.


  • What happen to mercy💔😢

  • 2:37 Wow, youre policing freedom of speech outside the game, about your game and punishing people for people who thinks differently than you jeff? what are you trying to accomplish with this jeff? make the minorities happy? make everyone into a robot that speaks the same thing with no differentiation of personality on comments? i am dissapointed at you jeff.

    • funny to see that Blizzard acts as a dictator. First they put in place everything to create chaos, like to mix in ranked noobs and veterans and applies censoring when as, human player, u just want to reply to a toxic player that insults you or clearly throwing... Really, your way to impose non-sense rules is surreal ! Ex :In the NHL it's like putting a beginner with professional hockey players. What u think it will happen during the match and after ? Mixing players that work hard to keep their rank or progress with thousands hours playing with noobs it's a just a big mistake. A lot of friends of mine stopped to play at overwatch for theses reasons and your questionnable way to threat players that PAID for your game and were punished because of your rules. With overwatch u have all the receipt of a good game but it's ruined by the way you want to manage the community...finally, you're making small politic through a game and it's very pathetic. It's very near from the fascism. You create conditions to accentutate differences between players and then you encourage them to denunciate for eventual punishments.... Are we actually talking about just a video game or something else ? However, the solution is very simple , just make the range of players level closer in Ranked (in qp large mixes is ok). And plse stop this archaic way to let the players reporting other players! It's the best way to encourage bad attitudes, false and useless reports and make the fire to the community. However I thing you guys at Blizzard wanted to initially find good solutions for problems in Overwatch, you probably had very good intentions, but you listened more to your ego than the community. We are humans, Blizzard, not Omnics. Don't try to change us, just listen to us. You failed Jeff...

  • hey jeff i saw you at the orchard hills pc game festival

  • Please don’t take away scatter arrow!!!!!!!!!!!!!!!

  • this symmetra hate is fascism

  • I: You do not need to get rid of Hanzo's scatter arrow. It's an important utility to weed out building campers. Just nerf the damage it does so it cannot one-shot people unless they are in a confined space, and so it cannot one-shot tanks. II: Symmetra does not need buffs. If anything she needs to have her damage with the gun nerfed. III: Mercy feels pretty balanced right now I feel. IV: Mei seems balanced as well. You cannot do massive damage unless you are accurate with her.

  • 70% of people are focusing only on Mercy. 20% are focusing only on the Social-Media moderation. 10% are arguing with others about what's justified and what isn't, acting like that will actually make people change their mind. *Clap, Clap*

  • Why not leave hanzo along and fix moria first huh that sounds like a good idea

  • 0:24

  • Ressurect should be a valkrie only thing

  • You are an embarrassment to the talented people you get to work with Jeff. Kill yourself, or at least, quit.

  • I used to get a Mercy Play of the Game every now and then. I was always happy when it happened. Now, I never get it. I’ve gone as far, as getting some pretty amazing plays, yet nothing. What happened? What does it take just to get a Mercy play of the game? I’ve adjusted to the nerf, but I feel like something has honestly changed.

  • Jeff why did you nerf mercy more?

  • id make the scatter arrow split into a v formation when it splits to help with the one shot situation

  • One issue is sometimes my game crashes and while I’m in comp so if my game takes t long t9 restart or I crashed before there was a chance to rejoin I get suspended

  • Could u report someone for cross teaming ????

  • Social media stalking is a bad idea, so is killing mercy

  • If you’re gonna make her have 1 Rez, when she used it she waits 30 seconds, activates Valkyrie and it’s still on cool down, and it’s not an insta rez, and the only thing she can do with valk now is heal everyone at the same time and fly, and she can’t even heal ALOT when ulting, the first mercy nerf when valk was introduced she was pretty balanced, she was pretty good. But now she’s just ruined.

  • Oh and for people who say Mercy is dead. Please explain why in every competitive game I’m still being asked to play Mercy.

  • For one yes get rid of scattershot (sorry Hanzo mains) but I’m getting annoyed of Hanzo destroying my Mech in one shot. For two I love how thre only time I’m called a God Mercy by random people is after this nerf.


  • Some one called me a slag

  • nerf junkrat

  • I'm so glad I never bought this game, especially after seeing how wrong thing away from the game can get you banned. Very Orwellian, very corrupt devs .

  • Why does Jeff lowkey look like Grunkle Stan?

  • Story mode

  • Plz remove scatter and and can you plz tone down the damage of junkrat he his already too OP

  • You care so much about your fans which helps us to keep playing.

  • Symmetra shouldn't be buffed, she should be redesigned...

  • So you don't intend for heroes to be in every match all the time, but what about Tracer being almost always picked in pro matches? Where's her nerfs? Oh wait, she's the poster child of the game and will never be touched...

  • Don't remove Scatter Arrow! It's canon that he can do it! What about Dragons?! What about HotS Hanzo?!

  • Wow, I wouldn't play a game that sniffs out circumvent opinion on social sites. That's intrusion of privacy and outright blatent censorship.

  • Yeah yeah yeah so many people play mercy and she is one of the most played hero in this game......and she's dead and her ult is USELESS after the nerf. Maybe there are some people saying that she is not that terrible but you have to know that she is no longer fun to play. She used to be one of my favorite characters and now I don't even want to look at her because of that stupid terrible nerf

  • Sym turrets should be able to heal and do damage just like moria let her change between the 2 but can never have both at the same time, atm she doesnt really count as a support hero feels like a defense hero

  • When is Brigitte coming to live game??

  • Okay, so everyone here is complaining about privacy. But you put it on the internet for the world to see. If you don't like people looking at it, then don't post it.

  • Also could you try... idk, if Mercy takes 50 damage while resurrecting, she gets stunned for a sec and it cancels?

  • This is rather irrelevant, but in the early 3 minutes you touched on buffing and nerfing etc. can I just say that, unless it becomes crucial, you really don’t need to touch Moira? Everyone always complains that “she’s too op, she can get kills just as easily as a DPS despite being a support”, and in my opinion that doesn’t make her “op”, just different. For example, Sombra has a different play style than Soldier. Soldier is meant to tackle enemies head on, whereas Sombra is most effective at, in my opinion, defending, where she can hack a health station, put a translocatior down and try to get behind the choke point and kill vital targets. Just like Mercy stays back and heals, whereas Moira heals and needs to do constant damage. People also complain about her life steal. But what people don’t really get about the steal is that it is one of the only things allowing Moira to win fights. She does very little amounts of damage, meaning that without life steal, she is basically a really, really bad Symmetra. To people not knowing how to counter the steal, try picking characters that have yellow health (which basically turns Moira’s damage into a tickle), characters with healing that overpowers the damage (soldier, Roadhog, Lúcio sometimes) or barrier characters and ones that can be hard for her to get a hit on (Orisa, Zarya kind of, Tracer). I think when people get used to her, she’ll be both useful and easy to deal with.

  • I usually treat every game mode, from comp to quick play, even elimination and total mayhem, as if it were very serious. As in, I try very hard to win and will usually get angry when my team isn’t sharing that same mindset (I don’t message them or report them for it or anything. It’s usually a simple “for god sake, stop hunting for kills as genji” under my breath). Would I be classed as toxic? I’m not really like that in custom games or anything. I’m pretty sure it’s becase subconsciously I don’t want to ruin my stats. Idk.

  • So that means new "dragons" animated short?

  • Is this hero coming

  • Can you make genji not activate a venom mine or Junkrat trap when he dashes through them it just makes genji feel not like a ninja (or is that just me?)


  • "we love mercy" -jeff

  • I want a trading ability where players can trade skins and emotes or sprays

  • 1 like 1 prayer for mercy


  • I got reported 2 times 1 game same round same person comp for no reason and the second 1 was for camping but all I was doing was staying in that general area so my teem would not die from flank his username on PS4 was baronrouge41

  • Everyone in the comment section is inmature, great job the game is always improving, I love overwatch. I agree mercy needs a lil nerf, she's to overpower

  • I was banned for an entire year for being "toxic". I guess truth,reality and honesty is toxic to narcissists and pathological marxists that make up most of the Blizzard staff. I was dismissed as a "crazy conspiracy theorist" when I proved in an objective manner that Blizzard is systematically censoring players that simply tell the truth. There you have it folks. Your "god" Jeff has straight up admitted that they are more concerned with censoring their own paying customers instead of actually fixing the game. They took pages straight out of 1984 to make matters worse: Twitch is now implementing the same intrusive policies as Blizzard,Twitter,Reddit and Google. Vote with your wallet.

  • Buf genji up with his health

  • Can you nerf dves shells down lot

  • with the mercy nerf, I think that she did need some balance, the only thing I dont like is that its now alot harder to get potg with her.

  • The first 2 mercy nerfes where enough

  • Make rez faster. You said you would change her back if it was too much, well it’s too much. And do it soon not four months later

  • I generally hate this guy.

  • “If we tone her down too much we will bring her back.” I wonder what Blizzard’s definition of “too much” is. I love your team and this game, but Mercy didn’t need nerfed more.

  • symmetra is great as is. keep her as she is

  • i got suspended for 3 days because people report me for not playing "meta", this is the second time this has happened.. and im like... how are people getting banned and suspended for their hero picks?? OW dev team doesn't seem to care enough to fix this report system and actually punish people who report others just out of spite and frustration. at this point there is nothing preventing me from reporting other people because i didn't like their hero picks and taking advantage of this automated ban system. I guess my question is.. when i eventually get perma banned for playing my heroes, will i be able to get a refund?

  • I get why you brought Mercy down but I really want her back. She is my main and I love playing as her and not having an instant rez during Valkyrie is really making me mad. Please bring her back.


  • Lets see, 500 pages previous Mega Thread ignored, the one before that 500 pages ignored, currently over 200 pages being totally ignored, over 12,00 individual posts just in those plus every new Page opened about Mercy is closed and rerouted to Mega Thread. YOU LIED TO US JEFF!!!!

  • "hey, jeff kaplan here with a new update. we are going to actively monitor people's comments and bring back the soviet russian and chinese way if dealing with things. we will also cater to SJWs even though the majority of them don't play our games and will be willing to go broke over keeping up with our "follow the leader" morals". this is basically what i am getting from cuck kaplan.

  • I hadn't seen this yet and I was wondering what was going on with mercy when I was playing with her earlier. I am so upset. She is toned down too much. She needs a perk like she had with the rez..... What makes her ult special anymore? Flying? Multiple heals? I can jump from player to player and give multiple heals. It does nothing for me, and probably alot of people who play mercy. Ults are supposed to do something significant. Riptire, teleporter/shield generator, high noon, even Ana's nano boost. Please please give it back to her :'(

  • Mercy is so Dead that Her pick rate will fall to 5.00% maybe 0% Not cool blizzard BUFF MERCY NOT NERF PLEASE REPLY

  • Goodbye mercy we all miss you forever😭💔

  • K mercy nerf is k but DOOMNOOB IS TO FUKING OP HE NEEDS ABIG NERF 0 dmg pls

  • your reporting system is trash! i was banned for being afk and intentionally making my team lose! total rubbish! team mates report me for playing characters that are not meta! total rubbish game if i can only play a few of the characters!!!!! uninstalled trash game!!!!

  • i have just been banned for no reason! your reporting system is stupid, i want my money back now! i never want to play a single blizzard game again! rubbish game uninstalled!

  • Bring the original mercy back, she was perfect

  • Can we have old Mercy back? Her Ultimate Resurrect could have a faster charge in return for 3 man limit? Just an opinion

  • Don't you dare touch my junkrat

  • Y do u fix toxic when u should also focus the disconnection problem

  • "We love Mercy" Yeah, that's why you made her boring to play right?

  • Seeking people out on Overwatch for behaving unfavorably outside the game? Good to see Blizzard is judge, jury and executioner when it comes to who can enjoy their games. Jeff Kaplan looks and sounds like a soyboy and everything that comes out of his mouth sounds like he's pathetically begging for your acceptance, probably what he sounds like to his wife as well. Maybe your balance changes wouldn't be so universally salted by the community if you had some confidence and masculinity when you speak. Some of that toxic, toxic, unacceptable masculinity. I hear people get banned for praising Donald Trump, well I voted for him and strongly approve of everything he does. Donald Trump would probably please your wife better than you. I'm JakeShifter#1891 on Battlenet, please ban me and give me an email notification when you do.

  • How to make this game better nerf junckrats dmg to 50

  • Not giving a single dime past this point; can't support a company that chooses to go big brother on you

  • “If we time her down too much we’ll bring her back “ Jeff she is already toned to like the worst ugly everr

  • “wE lOvE mErCy” lies

  • Regarding the possible hanzo rework, how about something like this: elemental arrow; for each second hanzo charges his arrow it will shift between 3 different elements. ice: freezes target hit by ~0,7-1sec lightning: deals normal damage to target hit, and lightning chains to nearby enemies dealing ~80 damage, decreasing by 20 pr jump. fire: set target ground afire dealing ~20 burning damage pr second in a ~2-3m radius.

  • Don't nerf Scatter Arrow... that's like Hanzo's only close range....

  • Please make mercy back. Not balkiri.. 😭

  • Do u know why some players want mercy to be nerfed ? Cuz they can't counter her they don't know how easy is it to counter mercy so they say she is OP and they don't know how noobs they are .

  • jeff kaplan is hitler ?

  • As a junkrat main I say that junkrat is now better and balanced! But mercy is not! Now mercy's ultimate is totally useless! You are talking about res and u just decrease the time of ult from 20s to 15s?! Mei and symmetra are fine maybe symmetra needs a little bit nerf about the gun damage! But in my opinion Torbjorn is the one who needs a nerf! Torbjorn himself is fine but the turret's damage and range is too far from a balanced hero! I hate to see he gets the POTG just because he is repairing the turret with that hammer! Also u should look at the moira's POTG! She judt gets the POTG because she is hitting enemy and healling friendly at the same time!

  • That anti-toxicity stuff is disturbing. Why don't you be a respectable game company and invest your resources into supporting Vulkan instead?

  • Good on nerfing mercy but junk rat is still broken those death grenades need to be nerfed

  • Try just a small range scarrow


  • If symmetra is like a defensive hero, why is she a support hero?

    • going by your logic s76 should be in support

  • Same dude

  • I don't care that scatter arrow is too strong and I'm a Orissa main. The reason I don't care is because you rarely ever find a descent hanzo.